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Fulfillment

Orders are processed, packaged, and shipped within 3-5 business days of purchase. You are buying a customized made-to-order product, not something sitting in a warehouse.

Shipping

Please triple-check your shipping address to ensure accuracy. Once your package leaves our office, you need to contact the shipping provider for mistakes or delays. Shipping speeds are chosen at checkout. 

Returns

All branded items are custom made-to-order. We do not offer returns on custom orders.

Why haven't I received my order?

All orders are shipped within 3-5 business days.

Example: Order is placed at 7pm on Friday the 14th. Ship window = Wednesday 19th – Friday 21st. Delivery window = Friday 21st – Tuesday 25th.

 Tracking

If you didn’t receive a confirmation email or delivery tracking, here are the most common reasons:

You didn’t include a mobile number.
You didn’t enter your email correctly (misspelled).
Our emails are going to your spam folder (please check).

Contact

For concerns not addressed above: TEXT (800) 565-3841 or Email poser@posercompany.com

Returned Packages

If your package is returned by UPS due to incomplete or incorrect address, you are responsible for any additional costs (postage, interception, surcharges). A $10.00 fee is charged for any re-shipment due to this type of error.

Disclaimer

If we make a mistake (it happens) we will make it right. Please, don't be a dick bro! ❤️

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